Last updated 3 October 2026.
Creator Intelligence ("we", "the service") is analytics and audience-management software for individual creators and the agencies that manage them, operating in India. This policy applies to anyone who creates an account, connects a platform, or is contacted through our WhatsApp messaging features on a creator's behalf.
We only ever collect what a platform's own API returns under the permissions you explicitly grant during that platform's OAuth consent screen — never more, and never anything you have not authorized.
We collect the email address you sign up with (and, if you use Google sign-in, your Google account's basic profile). If you subscribe to a paid plan, Cashfree or Stripe handle your card or UPI details directly — we never receive or store them, only a subscription status and the plan you are billed at. If you are part of an agency workspace, we store the client roster you manage and each client's connected-platform data, scoped so only your agency can see it.
Purpose and lawful basis (DPDP Act, Section 6): we process this data on the basis of your consent, given when you connect each platform and again at signup, for the specific purposes listed above and no others. Withdrawing consent (disconnecting a platform, or deleting your account) stops that processing going forward — see §8.
Data is stored with Supabase (database and authentication; our project is hosted in the ap-south-1 (Mumbai) region — your platform and account data is stored in India). Comment text and activity summaries are sent to Anthropic's Claude API (United States) for drafting and report generation, and for clustering when Jev is unavailable — this is a cross-border transfer of the specific text you are asking us to summarize, not of your account as a whole. Each comment's text and platform name are also sent to TypeSafe's Jev model, through OpenRouter (both outside India), to label the comment's type, group comments into topics and spot buying or collaboration enquiries; no account details go with it. A brand message you paste into the Deal Calculator is sent the same way to read what the brand is asking for, and is not stored. If you import your own customer list (a spreadsheet, store export or WhatsApp chat export), we process it on your behalf: the file is deleted as soon as it has been read, a summary per customer is kept (name, number, orders, spend, products), and only purchase history and message text, never names or numbers, go to Jev to judge who is likely to buy again. Report emails are sent via Resend. Payment is handled by Cashfree or Stripe directly. The app itself is hosted on Vercel. Error reports go to Sentry (Germany) so we can fix crashes; they carry technical details such as the page and error message, with access tokens and passwords removed before they are sent, and no session recordings. If you connect WhatsApp with the Facebook button, Meta's own login script loads on that page only. None of these sub-processors receive more than the specific data needed for the function above, and none are permitted to use it for their own purposes.
Agencies you link with: if you accept an invitation from an agency, the members of that agency's workspace can view your connected-platform data in Creator Intelligence for as long as the link is active. A link only becomes active when you accept the invitation yourself, and no other agency or creator can see your data.
We keep platform data for as long as the connection is active, so your dashboards stay current. Disconnecting a platform (Accounts → that platform → Disconnect) deletes the posts, comments, and statistics history stored for it immediately — the connection cascades to everything derived from it at the database level, not just a status flag. Deleting your account (Settings → bottom of page) removes everything: every connected account, every synced item, your agency and client links, and your profile itself, in one irreversible action. What survives after account deletion is limited to billing and tax records we are legally required to retain, which contain no platform data.
While a connection is active, daily account-level statistics are kept for two years and then deleted automatically. If a YouTube connection stops working and needs you to sign in again (for example because you revoked our access in your Google account), and you do not reconnect it within 30 days, the YouTube data we synced for it — videos, comments, statistics and the scores derived from them — is deleted automatically. The account's name and handle stay listed so that you can reconnect. Comments you delete in the app can be restored for 7 days, after which they are permanently removed. If you unsubscribe from our emails, we keep only your email address on a suppression list, so that we can honour the request.
LinkedIn's free tier does not expose analytics; Spotify's extended API access requires a 250,000 monthly-active-user threshold we do not currently meet; Snapchat has no live connection yet. We say so plainly on each affected page rather than estimating a number to fill the gap — nothing in this product is ever an invented figure presented as measured data.
Platform access tokens are encrypted (AES-256-GCM) before being stored and are never exposed to your browser. Every account's data is isolated at the database level with Row-Level Security, so one creator — or one agency's client — cannot read another's data by default. Webhook endpoints verify a cryptographic signature before trusting any payload. See SECURITY.md in the project repository for the full technical detail.
Every cookie we set is strictly necessary for the service to work, so there is no consent banner — there is nothing optional to consent to. We use no advertising, analytics or tracking cookies, first- or third-party.
sb-…-auth-token) — keeps you signed in; cleared when you sign out.ci_persona, 30 days) — remembers whether you chose Solo Creator or Agency while you sign up.ci_workspace, 30 days) — for agency members, which client's workspace you are viewing.…_oauth_state, 10 minutes) — a one-time value that protects the step where you connect a platform account.Your browser's local storage also remembers which pricing tab you last looked at. It never leaves your device.
This service is intended for creators and agency operators aged 18 or over. We do not knowingly collect data from anyone under 18.
We will update this policy as the product changes and post the new date at the top of this page.
Questions about this policy or your data: support@creatorintelligence.in.